Access is earned, and it can be withdrawn

Verification at onboarding

• Valid trade licence and, for brokers, a current brokerage registration.
• Named responsible contact and company details.
• Licence expiry recorded; access suspends automatically on lapse.

The Trust Score

Every provider carries a visible score built from measurable behaviour:

• Licence validity and permit compliance on submitted properties.
• Availability accuracy — properties that turn out to be unavailable are penalised heavily.
• Shortlist rate and viewing attendance.
• Buyer feedback, including whether the property was accurately represented.
• Complaint history and response times.

Prohibited conduct

• Submitting properties that breach a buyer's mandatory criteria without a declared exception request.
• Bait-and-switch, or advertising a property already under offer or sold.
• Contacting a buyer outside the platform before consent is given.
• Pressure tactics, artificial urgency or misrepresentation of costs.
• Any attempt to identify or de-anonymise a buyer.

Consequences

Depending on severity, Darivo may issue a warning, reduce the Trust Score, suspend marketplace access, refund the provider's access fees, or remove the provider permanently. Buyers can raise a complaint from any submission, conversation or viewing in their dashboard.